The Information We Collect
We collect information directly from individuals, from third parties, and automatically through Zaspera.
How We Use Your Information
We do not sell your personal data – such as your name and contact information – to third parties to use for their own marketing purposes. Zaspera uses the information we collect for the following purposes:
- Provide our Services. To provide you the services we offer on the Zaspera Platform, communicate with you about your use of the Zaspera Platform, respond to your inquiries, provide troubleshooting, and for other customer service purposes.
- Personalization. To tailor the content and information that we may send or display to you in the Zaspera Platform, to suggest followers and content, to offer location customization, and personalized help and instructions, and to otherwise personalize your experiences while using the Zaspera Platform.
- Advertising. To display interest-based advertising to you in the Zaspera Platform, to improve our advertising and measurement systems so we can show you relevant ads, and to measure the effectiveness and reach of ads and services. For more information, see the Ad Services section below about Zaspera Ads.
- Marketing and Promotions. For marketing and promotional purposes, such as to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you, including information about third party products and services.
- Analytics. To gather metrics to better understand how users access and use Zaspera; to evaluate and improve Zaspera, including the Ad Services and personalization, and to develop new products and services.
- Comply with Law. To comply with legal obligations, as part of our general business operations, and for other business administration purposes.
Account and Profile Information
When you create an account and profile on the Zaspera, we collect your name, contact information, and other information you provide, such as topics that you know about or find interesting. Your name, photo, and any other information that you choose to add to your public-facing profile will be available for viewing to users of the Zaspera Platform. Once you create a profile, other users will be able to see in your profile certain information about your activity on the Zaspera Platform, such as the questions and answers you post, your followers and who you follow, topics of interest to you, and your edits to Your Content.
Posted content: We collect and store the information and content that you post to the Zaspera Platform, including your questions, answers, photos, and comments. Unless you have posted certain content anonymously, Your Content, date and time stamps, and all associated comments are publicly viewable on the Zaspera Platform, along with your name. This also may be indexed by search engines and be republished elsewhere on the Internet in accordance with our.
Communications. When you communicate with us (via email, phone, through the Zaspera Platform, or otherwise), we may maintain a record of your communication.
Integrated Service Provider and Linked Networks. You can elect to sign in or sign up to the Zaspera Platform through a linked network (i.e.Facebook or Google), and you can connect your existing Zaspera account with certain third party networks like Facebook, Twitter and LinkedIn (each a “Linked Network”). If you elect to sign up through or connect a Linked Network, we receive certain profile and account information about you from the Linked Network. These Linked Networks may also appear in your profile, so that people can find you on these Linked Networks. The specific information provided to us by Linked Networks is determined by these third parties and may vary by network. In all cases, the permissions page for the Linked Network will describe the information being shared. You should consult their respective privacy policies for information about their practices. You may elect to use information from the Linked Network to populate your profile on the Zaspera Platform and help you find and follow your contacts on the Zaspera Platform. For information on your choices, including how to disconnect a Linked Network from your Zaspera profile, see the “Your Choices” section below. You may also elect to connect and make and receive payments to and from use through third party networks (“Integrated Service Provider”); if you do so, you will be allowing us to pass to and receive from the Integrated Service Provider your login information and other user data for payment purposes.
Engagement. We collect browsing information – such as IP address and location, date and time stamp, user agent, Zaspera cookie ID (if applicable), URL, unique advertising or content identifiers (if applicable) and time zone, and other information about user activities on the Zaspera Platform, as well as on third party sites and services that have embedded our Zaspera widgets, plug-ins, buttons, or related services. We may also receive information about you from third parties, such as other users, partners (including ad partners), or our affiliated companies.
Contest & Giveaways
From time to time, Zaspera may offer Website users the opportunity to participate in giveaways and other promotions.
How We Share Your Information
We share information as set forth below, and where individuals have otherwise consented:
Service Providers. We may share your information with third party service providers who use this information to perform services for us, such as payment processors, hosting providers, auditors, advisors, customer service and support providers, as well as those who assist us in providing the Ad Services.
Legally Required. We may disclose your information if we are required to do so by law.
Business Transfers. We may disclose or transfer information, including personal information, as part of any sale, and transfer of our assets, acquisition or restructuring of all or part of our business, bankruptcy, or similar event.
Protection of Rights. We may disclose information where we believe it necessary to respond to claims asserted against us or, comply with legal process (e.g., warrants), enforce or administer our agreements and terms, for fraud prevention, risk assessment, investigation, and protect the rights, property or safety of Zaspera, its users, or others.
Anonymized and Aggregated Data. We may share aggregate information with third parties for research, marketing, analytics and other purposes, provided such information does not identify a particular individual.
Your Content and Activity. Your Content, including your name, profile picture, profile information, and certain associated activity information is available to other users of the Zaspera Platform and may be viewed publicly. Public viewing includes availability to non-registered visitors and can occur when users share Your Content across other sites or services. In addition, Your Content may be indexed by search engines. See the section below about Your Choices for information about how you may change how certain information is shared or viewed by others.
Metrics. We may share with users of our advertisers or publishers aggregate statistics, metrics and other reports about the performance of their ads or content in the Zaspera Platform such as the number of unique user views, demographics about the users who saw their ads or content, conversion rates, and date and time information. We do not share IP addresses or personal information.
Cookies and Tracking
- Cookies. These are small files with a unique identifier that are transferred to your browser through our websites. They allow us to remember users who are logged in, to understand how users navigate through and use the Zaspera Platform, and to display personalized content and targeted ads (including on third party sites and applications).
- Analytics Tools. We may use internal and third party analytics tools, including . The third party analytics companies we work with may combine the information collected with other information they have independently collected from other websites and/or other online products and services. Their collection and use of information is subject to their own privacy policies.
How We Protect Your Information
The security of your information is important to us. Zaspera has implemented safeguards to protect the information we collect. However, no website or Internet transmission is completely secure. We urge you to take steps to keep your personal information safe, such as choosing a strong password and keeping it private, as well as logging out of your user account, and closing your web browser when finished using the Zaspera Platform on a shared or unsecured device.
Accessing and Amend Your Information
You may update or correct your account information at any time by logging in to your account. You may also make a number of other adjustments to settings or the display of information about you as described in more detail in the following section about Your Choices.
You may, of course, decline to submit information through the Zaspera Platform, in which case we may not be able to provide certain services to you. You may also control the types of notifications and communications we send, limit the information shared within the Zaspera Platform about you, and otherwise amend certain privacy settings. Here is some further information about some of your choices:
Regarding Your Registration
By using the Zaspera Services, you represent and warrant that:
- your use of the Zaspera Services does not violate any applicable law or regulation.
- you will keep your password confidential and will be responsible for all use of your password and account;
- you will maintain the accuracy of such information;
- all registration information you submit is truthful and accurate;
You also agree to:
(a) provide true, accurate, current and complete information about yourself as prompted by the Website’s registration form and
(b) maintain and promptly update registration data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, then Zaspera has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Zaspera has the right to suspend or terminate your account and refuse any and all current or future use of the Website (or any portion thereof).
We reserve the right to remove or reclaim or change a user name you select if we determine appropriate in our discretion, such as when the user name is obscene or otherwise objectionable or when a trademark owner complains about a username that does not closely relate to a user’s actual name.
Zaspera reserves the right to refuse the Zaspera Service, or any part of the service, to any user for any reason. You may not create multiple usernames and accounts for the purpose of committing fraud, making misrepresentations, or to make posts by multiple usernames within the same forum thread.
Anonymous Posts. You may post certain content anonymously, including questions and answers. In such event, your name is not displayed along with the content, and Zaspera does not associate such content with your user ID and other profile data.
Your Content. You may edit or delete the answers that you post at any time. Any questions you have posted may remain on the Zaspera service and be edited by other users. Any deleted content will be removed from third party sites from which it has been shared via Zaspera’s standard sharing features; however we have no control over deletions or changes to Your Content if it has been shared manually by others. When you make edits to Your Content, other users will be able to see the history of those edits in your profile activity and on content edit logs.
Emails and Communications. You can manage your email and notice preferences in your account profile settings, under your Emails and Notifications settings. If you opt out of receiving emails about recommendations or other information we think may interest you, we may still send you transactional e-mails about your account or any services you have requested or received from us.
Followers. You can block the ability of another Zaspera user to follow you by selecting the setting for this in the other user’s profile. You can change whether or not you follow other users.
Topics. You can change topics that you follow or that your profile lists as areas that you know about.
Credentials. You can change your credentials that are displayed in your profile or in connection with a specific answer.
Linked Networks. You may connect or disconnect your Linked Networks, such as Facebook, through the Account Settings tab in your profile settings, and you may access, amend and delete much of your profile information through your profile settings. Once you disconnect a Linked Network, we will not receive information from that Linked Network going forward; unless you choose to reconnect it.
Do you have other questions? Don’t worry, there aren’t any dumb questions.
Just fill out the form below and we’ll get back to you as soon as possible
(usually within one business day).