Privacy policy

Last updated: August 12, 2026

This Privacy Policy describes how Zaspera ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from zaspera.com.

THE SHORT VERSION
We collect what we need to send you a dog bed and answer your emails. We use cookies for analytics and advertising. We do not sell your personal information. You can ask us for a copy of everything we hold on you, or ask us to delete it, and we will.

1. Who We Are

Zaspera is an online store operated by an individual merchant registered in Norway. We sell one product — a calming dog bed — and we ship worldwide. Most of our customers are in the United States.

Where data protection law requires a named controller, that is Zaspera. Contact: zasperasupport@gmail.com

2. What We Collect

2.1 What you give us

  • Contact details: name, email address, phone number
  • Delivery and billing details: address, city, state or region, ZIP or postal code, country
  • Payment details: handled directly by Shopify Payments, PayPal, and other processors — we never see or store your full card number
  • Correspondence: emails and contact form messages you send us
  • Account details: email and preferences, if you create an account
  • Guarantee claim material: videos and photos you send us under the 30-Night Sleep Test — see Section 4

2.2 What we collect automatically

  • Device data: IP address, browser type, operating system
  • Usage data: pages viewed, time on site, links clicked, referring URL
  • Transaction data: order history, cart activity, order status
  • Cookies and similar technologies: see Section 7

2.3 What we receive from others

  • Payment processors, confirming a payment succeeded
  • Shipping and fulfilment partners, confirming delivery status
  • Advertising platforms — Meta (Facebook and Instagram), TikTok, Google — if you interact with our ads
  • Analytics providers

3. How We Use It

  • Fulfilling orders — processing, shipping, and confirming your purchase
  • Customer support — answering questions and resolving problems
  • Guarantee claims — assessing 30-Night Sleep Test submissions
  • Account management — maintaining your account and preferences
  • Marketing — sending offers and product updates, where you have opted in
  • Analytics — understanding how the site is used so we can improve it
  • Fraud prevention — detecting and preventing fraudulent orders and abuse of our guarantee
  • Legal compliance — meeting tax, accounting, and other legal obligations

If you are in the European Economic Area or the United Kingdom, our legal bases are: performance of a contract (orders, support, guarantee claims), legal obligation (accounting and tax records), legitimate interests (fraud prevention and security), and consent (marketing emails, analytics and advertising cookies). You may withdraw consent at any time.

4. Videos and Photos You Send Us

Our 30-Night Sleep Test asks for a short video showing that your dog will not rest in the bed. Because that footage is filmed inside your home, we treat it with particular care.

What we do with your video:
  • We view it solely to assess your refund claim
  • We delete it within 90 days of your claim being resolved
  • We do not publish it, share it on social media, use it in advertising, or pass it to any third party
  • We will never ask you to appear on camera — the bed and your dog are all we need

If we ever wanted to use footage for anything else, we would ask you first, in writing, and saying no costs you nothing.

5. Who We Share It With

We do not sell your personal information. We share it only with the providers we need to run the shop:

  • Shopify — our store platform and payment processing. shopify.com/legal/privacy
  • Payment providers — including PayPal and other processors, depending on your choice at checkout
  • Shipping and fulfilment partners — name, address and phone number, as needed to deliver to your country
  • Meta, TikTok and Google — hashed and pseudonymised data for advertising and measurement
  • Analytics providers — to understand site usage
  • Authorities — where required by law or to establish or defend legal claims
  • A future owner — if the business is sold or merged, your information may transfer with it

6. International Transfers

We ship worldwide, and our providers operate internationally. Your information may be stored and processed in the United States, the European Economic Area, or other countries where our providers operate, and data protection laws in those countries may differ from those where you live.

Where we transfer personal data out of the EEA or the UK, we rely on the EU Standard Contractual Clauses, the EU–US Data Privacy Framework, or another lawful transfer mechanism.

7. Cookies

TYPE WHAT IT DOES
Essential Makes the cart and checkout work. Cannot be switched off.
Analytics Tells us which pages people actually read.
Marketing Lets us show ads and measure whether they worked.
Preferences Remembers your settings between visits.

You can control cookies through your browser settings, or through the cookie settings on our site where shown. Disabling some cookies may affect how the site works.

You can also opt out of targeted advertising directly:

8. US State Privacy Rights

If you are a resident of California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, or another state with a comprehensive privacy law, you have the right to:

  • Know what personal information we collect, use, and share
  • Access a copy of that information
  • Delete your personal information
  • Correct inaccurate information
  • Opt out of the sale or sharing of personal information for targeted advertising
  • Non-discrimination — we will not treat you differently for exercising these rights

To exercise any of these, email zasperasupport@gmail.com with the subject line "Privacy Request." We respond within 45 days, as California law requires. We may need to verify your identity first.

Do Not Sell or Share My Personal Information. We do not sell your personal information for money. We do use advertising cookies that may count as "sharing" for targeted advertising under some state laws. To opt out, decline marketing cookies on our site, use the opt-out links in Section 7, or email us at the address above.

9. Rights for Everyone Else

Wherever you live, you may ask us to:

  • Access — send you a copy of the personal information we hold about you
  • Correct — fix anything inaccurate or incomplete
  • Delete — remove your information, where we have no legal reason to keep it
  • Port — provide your data in a machine-readable format
  • Object or restrict — stop or pause certain processing
  • Withdraw consent — at any time, for anything based on consent

Email zasperasupport@gmail.com with the subject line "Privacy Request." We respond within 30 days.

If you are in the EEA or the UK and are unhappy with how we handle your data, you may complain to your local supervisory authority, or to the Norwegian Data Protection Authority (Datatilsynet) at datatilsynet.no.

10. How Long We Keep It

  • Order and accounting records: up to 5 years, as required by law
  • Guarantee claim videos and photos: 90 days after the claim is resolved
  • Support emails: 2 years
  • Newsletter subscriptions: until you unsubscribe
  • Analytics and advertising data: as set by each platform, typically up to 26 months

When information is no longer needed, we delete or anonymise it.

11. Security

  • All traffic to and from our site is encrypted with SSL/TLS
  • Payments are handled by PCI-DSS compliant providers — card details never reach us
  • Access to customer data is limited to those who need it to run the shop

No system is perfectly secure. If a breach occurs that puts your rights at risk, we will notify you and the relevant authorities as required by applicable law.

12. Children

Our store is intended for adults. We do not knowingly collect personal information from children under 13, or under 16 where local law sets that threshold. If you believe a child has given us their information, email us and we will delete it.

13. Marketing Emails

If you have opted in, we may email you about new colors, restocks and offers. Every email has an unsubscribe link, or email us with the subject "Unsubscribe."

Order confirmations, shipping updates and guarantee correspondence are not marketing and will still be sent.

14. Links to Other Sites

Our site may link elsewhere. We are not responsible for how those sites handle your information — read their policies before sharing anything.

15. Changes

We may update this policy as our practices or the law change. We will update the date at the top, post a notice on the site, and email you if the change is significant and we have your address.

16. Contact

ZASPERA
Email: zasperasupport@gmail.com
Response time: within 2 business days
zaspera.com

© 2026 ZASPERA. ALL RIGHTS RESERVED.