Shipping policy

Last updated: August 12, 2026

We ship the Zaspera bed worldwide. This page explains exactly how long it takes and what to expect, because we would rather you knew before you ordered than wondered afterward.

THE SHORT VERSION
Free shipping worldwide. Your bed is prepared within 3 business days and arrives 9–15 business days after that — so plan on roughly two to three weeks from order to doorstep. You will get a tracking number as soon as it ships.

1. Delivery Times

STAGE	HOW LONG
Order processing and preparation	3 business days
Transit to your address	9–15 business days
Total, order to delivery	12–18 business days

Business days are Monday to Friday and exclude public holidays. Most orders land toward the middle of that range.

We are being deliberately honest about this. Our beds are made and shipped from our production partner overseas rather than held in a local warehouse, which is part of how we keep a bed of this quality at this price. The trade-off is that it takes a couple of weeks to reach you.

2. Shipping Cost

Shipping is free, worldwide, on every order. There is no minimum and no surcharge for remote addresses. The price you see is the price you pay.

3. Where We Ship

We ship to most countries. A small number of destinations are excluded where carriers cannot reliably deliver — if yours is one of them, you will see this at checkout before paying.

4. Tracking

You will receive a confirmation email as soon as you order, and a second email with a tracking number once your bed leaves our production partner — normally within 3 business days.

Tracking can take 2–5 days to start updating after you receive the number. This is normal and does not mean anything has gone wrong; international parcels often show no movement until they clear the first hub.

If your tracking has not updated in 10 business days, email us and we will chase it.

5. Customs, Duties and Taxes

Orders shipped internationally may be subject to import duties, taxes, or customs fees charged by your own country. These are set by your government, not by us, and are not included in the price you paid.

Any such charges are the responsibility of the recipient. We cannot predict them or refund them. If you are unsure, your local customs authority can tell you what applies to a household textile item of this value.

6. Wrong Address

Please check your address carefully at checkout. Once an order has been processed we usually cannot change it.

If you spot a mistake, email us within 12 hours of ordering and we will try to correct it. If a parcel is returned to sender because the address was wrong or nobody was available to receive it, we will re-ship once at no charge.

7. Delays

Occasionally a parcel takes longer than the window above — weather, customs backlogs, carrier congestion, or peak periods around major holidays.

If your order has not arrived 30 business days after you placed it, email us. We will either send a replacement or refund you in full, your choice. That is our commitment regardless of what tracking says.

8. Lost or Damaged Parcels

If your bed arrives damaged, or tracking shows delivered but nothing arrived, contact us within 7 days with photos where relevant. We will replace it or refund you in full, including any shipping.