Refund policy

Last updated: August 12, 2026

At Zaspera we make one product and we make it well. This page explains exactly how our guarantee works, what we ask of you, and what happens to a bed your dog decides against. By completing a purchase on zaspera.com, you agree to the terms below.

THE SHORT VERSION
Give your dog 30 nights with the bed. If he genuinely won't rest in it, send us a short video showing that, and we'll refund you. Keep the bed — we'd rather you passed it to an animal shelter than shipped it back across the world.

1. The 30-Night Sleep Test

Dogs are creatures of habit. A new bed often takes several nights before it becomes his spot — which is why our guarantee runs for a full month rather than a week.

Your 30 nights start the day the bed is delivered, not the day you ordered. If after 30 nights your dog still will not rest or sleep in the Zaspera bed, you are entitled to a full refund of the purchase price under the terms below.

2. What We Ask For: Video Evidence

Because we do not ask for the bed back, we do ask for something else: a short video showing that your dog will not settle in it.

This keeps the guarantee honest, and it keeps it possible. A no-questions-asked, no-return refund would be abused within a week and we would have to withdraw it — leaving genuine customers with nothing.

Your video should show:

The Zaspera bed, placed in the room where your dog normally sleeps
Your dog in the same room, choosing to rest somewhere other than the bed
Enough footage to make the situation clear — 30 seconds is usually plenty

Filmed on a phone is completely fine. We are not judging the cinematography.

We view your video only to assess the claim, we delete it within 90 days, and we never publish it or use it in advertising. Full detail is in our Privacy Policy.

3. How to Claim

Email zasperasupport@gmail.com with the subject line: "30-Night Sleep Test – Order #[your order number]"
Attach your video, or a link to it if the file is large
Include your name, order number, and the color and size you ordered
We will reply within 2 business days

Claims must be submitted within 45 days of delivery — your 30 nights plus a fortnight to get around to filming it.

4. Keep the Bed

We do not accept returns and we do not want the bed back. Once a bed has been in a home with a dog we will not resell it, and shipping it back across the world to be thrown away helps nobody — least of all the planet.

If your dog has passed on it, please consider donating it to a local animal shelter or rescue. There is a dog in kennels tonight sleeping on concrete who would take it gladly.

Give it to a friend, keep it for a future dog, or pass it on however you like. It is yours.

5. Refunds

Approved refunds are issued to your original payment method within 5–10 business days
Refunds cover the purchase price of the bed
One guarantee claim per household
Import duties or customs fees charged by your own country cannot be refunded by us
If your refund has not arrived after 10 business days, please check with your bank or card issuer before contacting us

6. Wrong, Damaged or Faulty Beds

If your bed arrives damaged, faulty, or is simply the wrong color or size, contact us within 7 days of delivery with photos of the item and the packaging. We will send a replacement at no cost or issue a full refund — your choice.

No video required. This is our mistake, not your dog's opinion.

7. Wrong Size Ordered

Dogs vary and so do sizing guesses. If you have ordered a size that clearly does not fit your dog, email us within 14 days of delivery with a photo of your dog in or beside the bed. We will work something out.

8. Orders That Never Arrive

If your order has not arrived 30 business days after purchase, email us. We will send a replacement or refund you in full, your choice. See our Shipping Policy for delivery windows.

9. Cancelling an Order

Orders can be cancelled within 12 hours of being placed, provided they have not entered processing. Email zasperasupport@gmail.com with the subject line: "Cancel Order – #[your order number]"

Once an order has been processed it cannot be cancelled, but the 30-Night Sleep Test still applies once it arrives.

10. Your Statutory Rights

Nothing on this page limits any rights you have under the consumer law of your own country.

In particular, if you are a consumer in the European Economic Area or the United Kingdom, you have a statutory right to withdraw from your purchase within 14 days of receiving it, for any reason and without providing evidence of any kind. To exercise it, email us within that window. Under statutory withdrawal you may be asked to return the item and return shipping may be your responsibility.

Our 30-Night Sleep Test is offered in addition to your legal rights, not instead of them.

11. Chargebacks

Please talk to us before going to your bank. We answer every email within two business days and we would rather sort something out directly than have a payment provider decide it for us.